FAQ’s
What is batching out?
The process by which the merchant and cardholder’s banks exchange transaction data, resulting in the depositing of funds into your specified bank account.
How do I batch out?
Batching out is determined by the type of equipment you are using to process transactions. For your convenience, CPI can program most equipment to automatically batch each night for you. You can also batch any time throughout the day manually with a touch of one key.
What if I don’t batch?
In order to get paid your equipment must automatically batch or you must manually batch it each night. Contact CPI if you do not receive a batch report on a daily basis.
Can I pre verify funds on a customers card?
Yes. You can verify funds on a customer’s credit card. Those funds will be reserved for you until, at a later date, you deposit those held funds into your account.
How do I link my payment gateway?
Whether you’re using PHP, ASP, .NET, Cobalt or any other type of programming language, there are plenty of code samples for you to use when linking to a payment gateway. Contact us for all our API sample code.
What about technical support?
CPI has a team of trained technicians ready to assist you and answer any questions or concerns that might arise included as part of our service.
Can I put my account in test mode?
Both our Internet payment gateway and terminals can easily be put into test mode. It’s a great way to practice the use of your terminal or test the web sites payment gateway configuration before you launch your site.
What comes with my equipment package?
Depending on your specific business you will receive a terminal, supplies to get you started, stickers for advertisement, support phone numbers, and call center information.
How do I return money?
Performing a refund to a customer’s card varies based upon the type of equipment you are using to process credit card payments. Contact our staff and we will explain how to return money to a customer’s credit card with the specific type of equipment you are using.
How do I do a void?
A transaction can only be voided BEFORE your batch is settled each day. Voiding a transaction varies based upon the specific type of equipment you are using to process credit card payments. Contact CPI for instructions on how to void a transaction with your specific type of equipment.
Will I get a batch report?
Yes, your terminal will print a deposit report each night when it closes, and all internet payment gateways are set up to send you an email with each order and an end of day closing report.
How long until the money reaches my bank?
Funding typically takes 2-3 days to fund to your bank account after the batch has been settled each night. Next day funding is also available. Please contact your CPI representative for more details.
Do I get a Statement?
Yes, a monthly statement is generated that is detailed with your daily batches and all you rates and fees. You will receive this on a monthly basis.
On-line Reporting
Yes on line reporting is available, ask you representative for details. Batch information, deposits and chargeback information and statements can all be viewed.